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FAQs
We know your health and beauty is important to you, so we've taken the time to outline some of our most common and important client questions.
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General FAQs
Visiting the Salon
Please fill out our new client form! We will be in touch quicker than you expect, by a real person. (*hint hint* it’s Sarah Kahn calling you)!
We require a credit card to hold and reserve all bookings. Sarah Kahn will personally take this information by phone and put it in our secure system. This allows us to hold and reserve the appointment for you. If you are unable to make the appointment we will charge the card on file in accordance with our cancellation policy.
We are located inside the Marqueen Hotel. Come through the hotel lobby and you will find us at the end of the hall on the right hand side. You cant miss us!
We offer complimentary valet parking for all Sarah Kahn Hair guests receiving services. There is usually plenty of street parking. For a shorter appointment there is a Metropolitan Market close by you can always swing by there first and park they validate for 1-2 hours.
Yes, please stop by we would love to have you in! We can show you some of our favorite things or let you peruse on your own. If you prefer you can stop in during business hours or check out our online store and shop from your couch and well ship them to you. Thanks for supporting our small business!
Clean hair please đź’• When in doubt, always clean.
Excess oils or product will create a barrier that hair color may not be able to penetrate properly impeding the results of lift and coverage. We request clients to come to their appointment with their hair/scalp cleansed min 24 hours - max 48 hours prior to coloring. This ensures best results and the least sensitivity!
If you are getting grey coverage clean hair yields a better result. If you are getting balayage we like to trim those dry ends first and smoothed out hair creates the best palette for us to give you the best color and cut.
Completely dry if you are receiving color, we cannot color wet hair so this adds time to your appointment. Please arrive with dry, brushed, smoothed out hair if possible.
For a haircut only appointment you can come as you are, no prep needed!
We are a gender neutral salon meaning we price our services by length not your gender. Please see our service menu for up to date pricing.
We hope each client leaves feeling like they were heard, educated on all things hair and have the best cut/color of their dreams. With our two chairs we have created an intimate space you can feel welcomed and never rushed.
We prioritize our stylists health and futures which is sadly rare for the beauty industry. We ensure all stylists have medical and dental insurance, pto and a retirement plan. These benefits are rare in the beauty industry, we deserve to care for our bodies and futures and our pricing reflects this.
We have a very thorough consultation process to ensure you have realistic expectations for your first and following appointments to make sure it suits your goals and budget. We want to be sure every client knows what it will take timing and cost wise to get their goal.
Our pricing reflects our continued education, years of experience and exceptional customer service. We hope to see you in our chair soon!
Salon Policies
In an effort to avoid last minute cancellations or rescheduled appts, we will confirm your appointment 72 hours in advance.
Unfortunately, if you cancel your service within 48 hours of your appointment you will be charged 50% of your reserved service cost. If you cancel within 24 hours of your appointment you will be charged for 100% of your service. This includes cancellations for illness and possible Covid exposure.
This appointment time has been set aside for you and its incredibly hard for us to fill an appointment with less than a weeks notice. We reinforce this policy by requiring a credit card to book an appointment with us beforehand. This charge cannot be credited or applied toward another appointment.We are a small business and hope you understand the need for this policy.
You can always view our cancellation policy here.
Please arrive on time for your appointment. If you are more than 15 minutes late for your appointment this may result in forfeiting of your service and you will be charged for the full services booked.
We pride ourselves by running on time at Sarah Kahn Hair if you are late it doesn’t allow enough time for us to perform the services booked. We will try our very best to accommodate you anyway we can.
If you are going to be late please call or text 360-421-7112 in advance.
As much as we love children (Sarah is a mom herself), we ask that you please arrange child care for the date of your hair appointment. There are too many liabilities in the salon to count and it is much safer to keep the kids at home. Plus, it’s far more enjoyable for fellow customers.
Luckily, we don’t run into this often but want you to know we stand by our work.
If you wish to have an adjustment on your service, please reach out within 7 days to call for an adjustment. We do not offer refunds. Please give us a chance to make things right if you are not 100% happy with your service.
Contacting Us
Feel free to email Sarah@sarahkahnhair.com or text (360)-421-7112 with your full name between work hours Tues-Saturday 9am-7pm.
If you are interested in making an appointment and you are a new client please see new client form.
Firstly, thank you so much for asking! We always appreciate a good old google review! If you are on instagram please tag @sarahkahnhair we love to see you loving your hair! Shop our online store and reach out if you have any questions.
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Hair + Salon Services
Hair Color
Dimensional hair color is a technique used to create depth and movement in the hair by incorporating multiple shades or tones. This color technique is great for someone who wants to color 3-4 times a year and likes a more “lived in look.” We often use foil, balayage or a combination of both of these techniques.
During a color consultation we will assess what best complements your skin tone and enhances your natural features. We will also go over maintenance level and budget. These factors are all taken into consideration.
This service maintenance is normally 2-3 hours of time spent in the salon quarterly.
Single-process hair color is called "single-process" because it involves applying only one color to the hair in one step. It can be permanent color, meaning it won't wash out over time but will fade gradually as new hair grows in. Semi permanent is great for someone who wants to go darker and likes color to fade over time.
A single process color appointment is normally 1.5 hours depending on your length and density.
Grey blending aims to subtly blend the gray hairs with the natural hair color rather than completely covering them. This approach is often chosen by individuals who want to embrace their gray hair but desire a more gradual transition or want to soften the contrast between their natural color and the gray.
The outcome of grey blending is a softer, more natural appearance with reduced visibility of gray hairs. The transition between the natural hair color and the gray is less stark, creating a more blended effect.
Grey coverage aims to completely cover the gray hairs with a color that matches or closely resembles the individual's natural hair color. This approach is often chosen by individuals who want to conceal their gray hairs and maintain a consistent overall hair color.
The outcome of grey coverage is a hair color that appears uniform and consistent, with all gray hairs effectively concealed. This approach provides a more dramatic change compared to grey blending and is suitable for individuals who prefer to eliminate visible gray hair entirely.
What technique we choose is determined by your comfort level with maintenance (what we call time spent in the chair), your budget, and your desired look.
Hair color most commonly needs to be maintained every 8-12 weeks. We will always work with you to make sure your goal matches your budget and lifestyle.
All our hair color appointments include a conditioning gloss. They are applied to the mid-lengths to the ends of the hair. This adds shine and condition to the hair.
Davines hair color distinguishes itself from other hair color brands through its commitment to sustainability, quality ingredients, and innovative formulations.
Here are some key features that set Davines hair color apart:
Sustainable Approach: Davines is known for its strong commitment to sustainability and environmental responsibility. The brand prioritizes using renewable energy, eco-friendly packaging, and sustainable sourcing practices to minimize its environmental footprint.
Natural Ingredients: Davines hair color formulations often feature natural and organic ingredients sourced from sustainable suppliers. These ingredients are carefully selected for their efficacy and gentle properties, making Davines color suitable for a wide range of hair types and sensitivities.
Innovative Formulations: Davines continuously innovates its hair color formulations to deliver high-performance results while minimizing the use of harsh chemicals. The brand focuses on creating gentle yet effective products that provide vibrant, long-lasting color without compromising the health and integrity of the hair.
Customizable Options: Davines offers a range of hair color lines, each tailored to different color needs and preferences. Whether it's achieving natural-looking highlights, vibrant fashion shades, or gray coverage, Davines provides customizable options to meet various color goals.
No our hair coloring prices do not include a haircut, please check our services menu for haircut pricing.
Healthy hair is our first priority at SKH. We will work with you to be sure we are always prioritizing the health of your hair while coloring by maintaining with a trim or haircut.
We do 99% of our consults successfully over the phone before booking you. We ask for photos in advance then discuss what's working and not to be sure we're the best fit! We offer in person consultations if needed and charge accordingly for our time starting at $50 for a 15 minute consultation.
Coloring your hair while pregnant is a personal choice. We have many pregnancy safe products in the salon and would be happy to make suggestions but feel it is best to determine your comfort level with your doctor or midwife first. When it comes to coloring your hair, please consult your medical professional first. We are of course still here to share our personal experiences with you anytime you like.
✨YAY!✨ How exciting! We cannot wait for this — big transformations are a salon fave!
We will go over all things to expect in our consultation call and most importantly making sure you will be able and want to maintain the color! clear and concise answer to guide your customers.
Love this question. We will always recommend the proper haircare routine for your hair type and color needs.
With each color appointment you will leave with a take home RX for your hair to get it in the best condition it can be! and concise answer to guide your customers.
We post on instagram almost daily and you can see behind the scenes on our Insta story and on our TikTok.
Hair Cuts
Yes we go over your expected charge on our exploration consultation call so you know what cost to expect.
For a haircut only appointment you can come as you are, no prep needed!
1 hour or longer depending on your hair length and density.
As much as we love children (Sarah is mom herself), we do not offer haircuts to children.
We do 99% of our consults successfully over the phone before booking you. We ask for photos in advance then discuss what's working and not to be sure we're the best fit!
We work with many clean brands in salon but choose together based on our recommendation and your desires. We stock: Davines, Reverie, Leonor Greyl, Rahua and local brand Umanos.
We are a small intimate space that cannot accommodate more people than we are booked for. With that said you are more than welcome to come in 15 minutes before your appointment and hang out.
We accept gratuity. It's never expected and always appreciated.
We go over the best stylist fit for you on our discovery consultation call.
Adding heat styling at our salon is $40 additional to any haircut only service. We give you waves with a hot tool based on your goal look.
Hair Styling Lessons
This hour is yours, quite literally. How can we help you with your hair? Are you unsure which products are right for your hair type? Need help choosing which brushes and tools are right for you, we have you covered.
We will show you all things curling. Are you curious how to hold your tool, where to section your hair and how to get that perfect wave then this service is for you!
This lesson perfect for someone who wants to perfect their blowout. Smooth or bouncy we can help. What tools are right for you, how to hold your dryer and brush together. We will walk you through it all. We can do half and half together or you can do the whole thing while we redirect you. We are here to help in any way that works for you.
Reach out and we will make the right recommendation for you.
This really depends on what you are struggling with and your starting point. I think its best to start with blowdry lesson and curl secondly as a good blowout can go a long way.
We love to work with the tools you have so bring those with. We love for you to bring a photo of all products you already own so can make recommendations. Any tools, brushes and products you will need for your best hair we will assess together. We can make a plan and prioritize based on your budget and needs.
The prices listed depend on the stylist you work with.
Makeup + Clean Beauty
Beauty Coaching means I’ll help you identify your immediate needs, long-term goals and frustration points—and together, we’ll come up with a customized plan to help you achieve your vision and alleviate the stress that can arise with change. (Bonus: We’ll have fun doing it!)
Most importantly, we’ll help you feel beautiful and empowered to make healthy decisions around your self care.
A makeup lesson is where we go over your current routine and improve on it based on your maintenance level. We go over application as well as selecting new makeup and tools if yoir budget allows.
Clean Beauty Coaching is where we take your current products and swap them for options we stock of “clean beauty”.
Yes, we can do lessons via video call or phone call.
Please bring a photo of your entire skincare routine as well as all your makeup and brushes.
It's great if you can come with zero makeup on with clean hydrated skin.
EVERYONE. I mean that all ages and people can benefit from refreshing their technique and freshen up their makeup application.
We can find a time for a private appointment if that is something you wish to request.
YES! This service is great for someone looking to learn the fundamentals of makeup application. We also go over what will be most flattering for your face shape and skin tone.
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Shop FAQs
Shop Policies
We accept products back unused and unopened for a store credit within 7 days of purchase. All tools are final sale
Please allow 3-5 business days to process your order. Expect an email within 3-5 business days to let you know your order is on the way!
FLAT RATE SHIPPING
Orders are generally shipped within 3-5 business days using [the best rate available. Flat rate shipping fee of $10 applies to orders shipping to US. Optional: We do not ship outside of US at this time.
DOMESTIC SHIPPING RATES AND ESTIMATES
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. For simple flat rate shipping: We offer 10 flat rate shipping to the US. We offer free shipping on all orders $75+.Â
Orders are generally shipped within 3-5 business days using the best rate available. Flat rate shipping fee of $10 applies to orders shipping to US.
We do not ship outside of US at this time.
FREE SHIPPING
We offer 10 flat rate shipping to the US. We offer free shipping on all orders $75+.Â
Yes, we offer 24/7 pickup from the MarQueen hotel front desk or during Salon business hours. Please give us 24 hours to fulfill online orders. An email will be sent when your order is ready for pickup.
Pickup location: 600 Queen Anne Ave N, Suite 105, Seattle WA, 98109Â
Contacting Us
If you have a question about a product or order, please reach out to us.
If you are interested in making an appointment and you are a new client please see new client form.

we đź–¤ you
If you made it this far...
THANK YOU and we hope to see you soon!
XX
Sarah Kahn Hair